Conditions of Use
Welcome to the RAWR PETZ website. RAWR PETZ provide their services and products to you subject to the following conditions. By browsing, accessing, using, or purchasing products on this site or otherwise using our services, you are agreeing to all of the following terms and conditions. Please read them carefully.
Use of This Site
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the RAWR PETZ website. This license grant does not include:
(a) any resale or commercial use of this site or content therein;
(b) the collection and use of any product listings or descriptions;
(c) making derivative uses of this site and its contents; or
(d) use of any data mining, robots, or similar data gathering and extraction methods on this site. You may not use, frame or utilise framing techniques to enclose any of our trademark, logo, content or other proprietary information (including the images found at this site, the content of any text or the layout/design of any page or form contained on a page) without our express written consent. Further, you may not use any meta tags or any other “hidden text” utilising our name, trademark, or product name without our express written consent. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this site so long as the link does not portray RAWR PETZ or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphics or trademarks as part of the link without express written permission.
We ship our goods using New Zealand Couriers for North Island deliveries, Monday through to Thursday, and Fridays for local same day shipping. We are unable to deliver to the South Island. We do not deliver to rural/RD addresses so the address you provide will need to be a non-rural address. Same day delivery is available within the Taranaki area, if your order is placed before 10am, if your order is placed after 10am it will be delivered the next day. Orders placed on a Friday – Sunday will be dispatched on Monday, arriving to you on Tuesday. Should you feel that your goods do not arrive in good condition please contact us as soon as possible. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
We accept payments with the following payment methods:
Secure credit card payments: through the secure Stripe payment gateway.
Bank transfer: bank details provided during checkout.
Returns and Refunds
You acknowledge and agree that:
- If you decide to return an item, you must first make contact with RAWR PETZ. Send a detailed email of the item and what the issue is with it through to [email protected] or call Rawr Petz on (06) 757 5001, Monday – Friday between 10am and 5pm.
- RAWR PETZ has a 14-day return policy and unfortunately after this time we are unable to do anything further.
- All refunds will be in the same form as your original payment was made unless both the customer and RAWR PETZ decide otherwise.
- If you are not completely satisfied with an item, you must return such item to RAWR PETZ along with your RAWR PETZ receipt within 14 days following purchase. Upon RAWR PETZ receipt we will replace or refund the item, provided the item is unused and packaging is in its original condition.
- Unless the product/item is damaged (courier delivery) from delivery or not as per your Order, we will not refund any applicable Delivery charges or your costs of returning the Product/item to RAWR PETZ.
- If RAWR PETZ cancels an order due to not being able to send what has been requested, we will refund the Purchase Price in full to you in the same form as your original payment was made to RAWR PETZ.
- To be eligible for a full refund for an online order that you no longer wish to receiver and has not been dispatched by RAWR PETZ, please contact us by either email [email protected] or phone 06 757 5001 and we can discuss a full refund for this order in the same way that it was originally paid for.
- Please take extra time and care when ordering perishable (food) goods as RAWR PETZ is unable to do returns, replacements or refunds on these products.
Any personal information that is provided by the user of this website is retained by RAWR PETZ for the purposes of contact and shipping only and will not be distributed to third parties.
Secure Payment Policy
We accept PayPal, Visa, Mastercard and American Express credit cards. All credit card transactions are processed immediately with the bank. PayPal transactions are processed immediately with PayPal. The card details or PayPal details you enter are safe as they are not stored or cached by RAWR PETZ but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to the RAWR PETZ website.
When you use the RAWR PETZ website, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email. You agree that all agreements, notices, disclosures, and other communication that we provide to you electronically satisfy any legal requirements that such communications be in writing.
This Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and site content, including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by RAWR PETZ. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.
Modifications to Site
We reserve the right to modify or discontinue, temporarily or permanently, this site or any features or portions thereof without prior notice. This includes any changes to the prices of our products.